Support Overview

 
Support hours may vary on your specific needs. Standard support is provided from 8am - 5pm. Our service center is staffed 24 hours a day, 7 days a week for clients interested in extended support plans.

Phone support

 
Our support technicians are ready to help. You will always have access to support when you need it most.

Tel: 0861 1MYMSP(69677)      

E-mail support

E-mail support is another option for our clients. Although, we do recommend that you use phone support for the most critical needs, our support technicians will quickly respond to e-mail support requests as well.

On-site support

Even though myMSP can handle most issues remotely, we will dispatch personnel to provide on-site assistance should it be necessary.

Incident tracking

 
All support requests are logged and managed in myMSP's helpdesk system. This allows us to quickly track all service requests to ensure the fastest response and solution possible.

 This system also provides automated updates to users via e-mail to ensure they are aware of the work being done by our technical teams.