Management Overview

You should be spending your time worrying about managing your business and not stressing about your technology. At myMSP we track all your computing information and manage it for you.

By using a single vendor to unify and manage your computing environment, you can expect reliability of business processes for all your critical business applications.

PC Monitoring and Optimisation

We will perform a PC tune-up on your computer as needed, as well as ensure that you have the current service packs and patches to keep your system healthy.

Server monitoring and optimisation

We monitor several aspects of your server environment to maximise performance and accurately project future needs. The monitoring allows us to make needed changes to optimise the performance of your servers and therefore reduce the risk of downtime.

Network Monitoring

The network is the core of your computing environment and arguably the most critical component. We proactively monitor the health of your network to improve adherence to corporate policies, network performance, and security.

Asset Management

This service provides automated discovery and inventory of computing devices and software in your company. This ensures you always have up-to-date information regarding all your software and hardware assets.

We manage the tracking of your software licenses to provide you greater visibility to the licenses. We also track manufacturer warranties to provide the fastest response time to minimize downtime and maximise productivity.

Updates

By managing your assets, we can monitor your entire organisation's software versions to simplify updates. myMSP can update your software remotely to minimise the impact of upgrades on your users. This also helps to ensure that the entire organisation is using the same version of software at all times.

PC Software distribution

Software Distribution provides a secure method to remotely distribute applications and updates for the PCs and servers throughout your organization. This is provided from our central infrastructure without any effort by you. This helps minimise application conflicts and ensures standardised software throughout your organisation.

Software metering

Software Metering allows you to observe what software your staff are using and when. This aids in the reduction of licensing costs by indentifying unused licenses as well as improving software license compliance by providing greater visibility into your application usage.

Warranty management

myMSP manages all warranty issues for equipment and software deployed with the myMSP solution.

DNS management

We manage all your Domain Name Server (DNS) functions to ensure the needed services function properly to allow you to focus on more important areas.

This ensures that your DNS information is kept current to minimize any risk of downtime. We also manage your Mail Exchange (MX) records to ensure your e-mail is properly routed through our e-mail protection gateway.

Vulnerability monitoring

If you are worried that your computing environment might be attacked then worry no more. myMSP's vulnerability monitoring services will help protect you from attack around the clock.

There are new vulnerabilities emerging daily and therefore it is very important to implement proactive monitoring on an ongoing basis. As critical patches are released or zero-day exploits appear, our security team works to lessen the risk to your environment.

Secure wireless management

myMSP's vulnerability monitoring services help protect your computing environment from attack around the clock. Ongoing, proactive, monitoring is required in today's environment where there are new vulnerabilities emerging daily. As critical patches are released or zero-day exploits appear, our security team works to mitigate the risk of your environment.

Automated online reporting

We provide online reports that summarise information and details about many areas of your computing environment and services provided.

These reports will give you access to user details, asset information, support incidents, hold time, time-to-resolution, restored files, e-mail statistics and more!